FAQ

1. How long does shipping take?
Processing: 1-3 business days. Shipping: 5-10 business days (contiguous US). You'll receive tracking via email.

2. What are shipping costs?
Calculated at checkout based on weight/destination. Free standard shipping on orders over $[amount].

3. Do you ship outside the contiguous US?
Currently, only to the contiguous 48 states.

4. What types of desk lamps do you offer?
We offer LED desk lamps, architect/clamp lamps, touch control lamps, and magnifying lamps. All lamps comply with UL 153 (Standard for Portable Electric Luminaires), covering electrical safety, stability, thermal protection, and mechanical hazards. Smart lamps comply with FCC Part 15 (FCC ID for wireless models). Use only recommended bulbs.

5. What types of flashlights do you offer?
We offer LED flashlights, rechargeable flashlights, tactical flashlights, keychain lights, and headlamps. All flashlights comply with ANSI/NEMA FL1 (flashlight basic performance standard) for lumen output, beam distance, runtime, impact resistance, and water resistance (IPX rating). Products with lithium batteries comply with UN38.3 for transport, UL 1642 for cell safety, and 49 CFR 173.185 for shipping.

6. What types of night lights do you offer?
We offer plug-in night lights, LED night lights, motion sensor lights, and dusk-to-dawn lights. All night lights comply with UL 1786 (the specific safety standard for nightlights), which includes requirements for electrical safety, drop testing, temperature limits (case temperature ≤90°C), fire resistance (UL94 V-2 or better), and moisture resistance.

7. Are your products safety certified?

8. What is UL 153?
UL 153 is the U.S. safety standard for portable electric luminaires (portable lamps). It covers electrical safety, stability (tip-over prevention), thermal protection, and mechanical hazards. All portable desk lamps sold in the U.S. must be UL Listed by an NRTL.

9. What is UL 1786?
UL 1786 is the specific safety standard for nightlights (direct plug-in). Key requirements include:

• Electrical safety (leakage current ≤0.5mA, dielectric withstand)

• Mechanical strength (drop test from 1.5 meters)

• Temperature limits (case temperature ≤90°C)

• Fire resistance (UL94 V-2 or better)

• Moisture resistance (humidity testing)

10. What is the CPSC and what are my rights?
The U.S. Consumer Product Safety Commission (CPSC) protects consumers from unreasonable risk of injury from consumer products. If you experience any safety issue with our products (especially electrical incidents or battery hazards), please report it immediately to us and to the CPSC at www.SaferProducts.gov.

11. What is California Proposition 65?
Some products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm (e.g., lead in soldering, phthalates in plastic components). When applicable, a Proposition 65 warning will be displayed on product pages and packaging.

12. How do I care for my desk lamp?

• Unplug before cleaning. Wipe with soft, dry cloth. Do not use liquids.

• Use only recommended bulb type and wattage.

• Keep flammable materials away from bulbs.

• For smart lamps, keep firmware updated.

13. How do I care for my flashlight?

• Remove batteries if not in use for extended periods.

• Clean contacts with dry cloth.

• Do not mix old and new batteries.

• For rechargeable models, use only supplied charger; do not overcharge.

14. How do I care for my night light?

• Unplug before cleaning. Wipe with dry cloth.

• Do not immerse in water.

• Check for overheating periodically; replace if case feels excessively hot.

15. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, and financing options (Affirm/Klarna).